Refund Policy

Refund Policy

Effective Date: June 29, 2026

Thank you for shopping with PuffVault. Due to the nature of the products we sell — vaping devices, e-cigarettes, e-liquids, and smoking accessories — all sales are final. Please read this policy carefully before placing your order.

1. All Sales Are Final

We do not accept returns or offer refunds on any opened or used products. This policy exists for health, safety, and regulatory reasons specific to tobacco and vaping products.

2. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, we will make it right. Please contact us within 7 days of delivery at info@puffvault.com with:
- Your order number
- A description of the issue
- Clear photos of the damaged or defective item and packaging

Once we review your claim, we will offer one of the following resolutions at our discretion:
- A replacement of the same item
- Store credit
- A refund to your original payment method

We reserve the right to request the return of the defective item before issuing a replacement or refund.

3. Lost or Missing Packages

If your tracking shows your package as delivered but you have not received it, please:
1. Check with neighbors and your building's mail room
2. Wait 2 additional business days (carriers sometimes mark packages delivered early)
3. Contact us at info@puffvault.com if the package still has not arrived

We are not responsible for packages lost due to incorrect shipping addresses provided at checkout. Please double-check your shipping information before completing your order.

4. Stolen Packages

PuffVault is not responsible for packages stolen after delivery. We recommend adding signature confirmation at checkout if you are concerned about package theft.

5. Refused or Undeliverable Packages

If a package is refused or returned to us as undeliverable due to an incorrect address or failure to claim, we may reship the order at your expense. Original shipping charges are non-refundable.

6. Order Cancellations

Orders may be cancelled before they are shipped. Once an order has been fulfilled and shipped, it cannot be cancelled. To request a cancellation, contact us immediately at info@puffvault.com with your order number.

7. Age Verification Refusals

If we are unable to verify that you meet our 21+ age requirement, we reserve the right to cancel your order. A full refund will be issued in this case.

8. Contact Us

If you have any questions about this Refund Policy, please contact us:

PuffVault
Email: info@puffvault.com
Website: puffvault.com

Last updated: June 29, 2026.