Privacy Policy

Privacy Policy

Effective Date: June 29, 2026
Last Updated: June 29, 2026

Welcome to PuffVault. This Privacy Policy explains how PuffVault ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit puffvault.com or make a purchase from us.

By using our website, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our site.

Information You Provide:
- Name, email address, phone number, and billing/shipping address when you place an order
- Account login credentials if you create an account
- Payment information (processed securely through our payment provider — we do not store full card numbers)
- Communications you send us, such as support inquiries

Information Collected Automatically:
- IP address, browser type, operating system, and device identifiers
- Pages visited, time spent on pages, and links clicked
- Referring URLs and search terms
- Cookie and tracking data (see Section 5)

Age Verification Information:
Because our products are restricted to adults 21 and over, we may collect date of birth or age verification data to confirm eligibility.

2. How We Use Your Information

We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and receipts
- Respond to your questions and provide customer support
- Verify that you meet our 21+ age requirement
- Send marketing communications (with your consent, where required)
- Improve our website, products, and services
- Detect and prevent fraud or unauthorized activity
- Comply with applicable laws and regulations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Third-party vendors who help us operate our business, including payment processors, shipping carriers, email marketing platforms, and analytics providers. These parties are contractually required to protect your data.

Legal Requirements: We may disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of PuffVault or others.

Business Transfers: If PuffVault is acquired or merges with another company, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years for tax and legal compliance purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing efforts.

Types of cookies we use:
- Essential cookies: Required for the website to function (e.g., shopping cart, login sessions)
- Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
- Marketing cookies: Used to deliver relevant ads and track campaign performance

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our site. For more information, see our Cookie Policy or visit www.allaboutcookies.org.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

- Access: Request a copy of the personal data we hold about you
- Correction: Request that we correct inaccurate or incomplete data
- Deletion: Request that we delete your personal data, subject to legal retention requirements
- Opt-out of marketing: Unsubscribe from marketing emails at any time using the link at the bottom of any email
- Data portability: Request your data in a portable format

To exercise any of these rights, contact us at info@puffvault.com. We will respond within 30 days.

California Residents (CCPA): California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To make a CCPA request, contact info@puffvault.com.

7. Children's Privacy

Our website is intended for adults 21 years of age and older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected information from a minor, we will delete it promptly. If you believe a minor has provided us with personal information, please contact us at info@puffvault.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the site after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

PuffVault
Email: info@puffvault.com
Website: puffvault.com
State of incorporation: Florida, United States

Last updated: June 29, 2026.